Development of digital quality management platform for laboratories based on cg lab methodology

Abstract

Increasingly, the needs of the market, the demands of government entities and the search for greater reliability of the results lead the test and calibration laboratories to adopt specific quality management systems (QMS). This reality is also observed in the academic environment, where it is noted the interest of laboratories in establishing partnerships with companies and institutions for the development of marketable innovation products. From the technological and financial view, innovative and affordable solutions that collaborate with the adoption of an effective and efficient management system in the academic environment are increasingly necessary, especially in Brazil where laboratories depend on investments to maintain their researches. The academic environment has diverse demands, with specific requirements, since most university laboratories carry out scientific research with different undergraduate and graduate students, do not necessarily provide services to customers with product marketing and do not operate as companies. In addition, most academic laboratories do not have financial resources to implement a QMS and accreditation in ISO 17025:2017. Therefore, the need to develop a methodology based on the above norm, which adapts to the reality of the university, is essential and innovative. Thus, in Phase 1, a methodology was elaborated to aggregate the reality of university laboratories, as well as other norms and legislations in order to facilitate the management of the teacher. Also, indicators are included to measure the quality of research in institutions and to guide the decisions to be made allowed better performance of students and research. Now, in Phase 2, this project aims to develop a software in order to bring reliable results and facilitate the management of the laboratory by the professors. Evaluating the state of the art of the subject in vogue, based on the literature review carried out, it is verified that the studies on QMS developed so far are focused on laboratories of private companies, mostly. The softwares identified in the bibliographical references in theses and dissertations are not intended to exclusively manage academic laboratories and do not present the focus sought in this project, that is, a methodology adapted to this universe with a integrated critical and analytical management system. In this way, a management system for university laboratories is unprecedented. Also, searching at NCBI site, the scientific articles from 2015 already show a concern since the establishment of standards until the calculation of uncertainty of results, guaranteeing their accuracy. As a result, a corresponding technological solution (software) is expected for the laboratory management. Currently there is no marketable model of SGQ and software specifically geared to university laboratories. The impact of the project is the management of scientific data, human resources and materials and a efficient management system. In adittion, this project is a pioneer in this segment, allowing universities to compete in trading with scientific integrity and to obtain investors, especially in a critical scenario of crisis in science and investments in RDI. (AU)